Q&A with HBA Staff
The Federation’s Executive Officers and HBA staff are dedicated and knowledgeable about the housing industry and know what it takes to run a successful association. During HBA Staff Appreciation Week, the EOC will publish daily Q&As featuring insights and best practices on association management from HBA staff across the country. Bookmark this page and check back daily the week of Nov. 11 to read the interviews.
Natalie Fryer
Natalie Fryer
EOC President and EO of HBA of Fayetteville (N.C.)
“A true leader puts the needs of their team or organization first. By focusing on serving others, you build a stronger, more engaged team. It's about lifting people up and helping them reach their potential, rather than just focusing on your own power or success.” Read more in Natalie’s Q&A.
Colby Goodman
Colby Goodman
Director of Memberships and Councils, Master Builders Association of King and Snohomish Counties (Bellevue, Wash.)
“No one expects you to be a superhero when you’re starting out, so don’t be. Learn one thing and do it well, then move on to learning something else, but keep yourself in a tight circle of a few things in which you are an expert — you can’t be an expert in everything.” Read more in Colby’s Q&A.
Amanda Passwaters
Amanda Passwaters
Membership & Communications Director, Greater Orlando (Fla.) BA
“You can’t please everyone. I pour my time, energy, and heart into helping members succeed and adapting to their unique needs. While I strive to make each member feel valued and supported, I’ve learned it’s impossible to meet every expectation.” Read more in Amanda’s Q&A.
Maureen Mullen
Maureen Mullen
Director of Member Services and Senior Leadership, HBA of North Carolina
“Use the vast knowledge of the EOs and HBA Staff from other HBAs. Whether its local, state or national there are so many knowledgeable people who are more than willing to share what they know.” Read more in Maureen’s Q&A.
